General terms and conditions


Berghaus Turracherhöhe
Turracherhöhe 37, 9565 Ebene Reichenau



  • Conclusion of the contract

1.1. Booking requests can be made in person, by telephone, or by e-mail. By submitting a booking request, the client (hereinafter referred to as the guest) expresses his/her consent to concluding a rental agreement based on the present terms. Upon sending confirmation for the Berghaus, which can also be done by e-mail or post, the contract is deemed to be concluded and binding. If a written confirmation was not possible, but only confirmation by telephone, the provision of the apartment suffices.



  • Check-in and check-out

2.1. Unless otherwise agreed in writing, checking into the apartment before 3 p.m. on the day of arrival is not possible. The keys for the apartment are either handed over personally on-site or are to be picked up at a partner company or left in a mechanical key safe next to the building entrance. The guest receives the code for this mechanical key safe for the duration of his/her stay, or the information about the partner company in the booking confirmation, or 2-3 days prior to arrival by e-mail.


2.2 The apartment must be vacated, and the key must be handed over by 10:00 a.m. on the day of departure. If the apartment is not vacated by this time, the Berghaus is entitled to charge 50% of the full daily rate for each extra day. If the space is vacated after 3 p.m., the full daily rate can be charged.



  • Services and price

3.1. Which services are contractually agreed can be seen from the content on our homepage and the information in the booking confirmation.

The price includes accommodation, water, WIFI internet access, television, electricity and wood for heating. Different prices and services must be expressly agreed in writing.

3.2. The apartment will be cleaned after departure or according to any special agreement.

3.3. For advance reservations of more than three months, the Berghaus reserves the right to reduce the agreed prices by a maximum of 15%, e.g. in case of drastic increases in energy prices etc.



  • Payment

4.1. In general, the apartments are charged by invoice (direct debit, without deduction).

All bank charges are borne by the guest.

Any other payment method must be agreed in writing. In the event of an early departure, the remaining amount of the unused service will in principle not be reimbursed, with the exception of the property being rented out by other means during this time.

4.2. Account details: Volksbank Steiermark AG, IBAN AT40 4477 0791 7627 0000, BIC VBOEATWWGRA

4.3. The place of performance for all payment obligations is Graz.



  • Cancellation conditions

The Berghaus acts in good faith and tries to rent out the new apartment to someone else if possible to avoid downtimes.

Until the apartment is otherwise allocated, the guest has to pay for the duration of the contract in accordance with the following provisions:

5.1. Depending on the date of receipt of a declaration of withdrawal, the Berghaus will charge the following cancellation rates (percentage of the total accommodation contract):

Cancellations up to 3 months before arrival are free of charge.

Cancellations from 3 months before the start of the booking are charged at 50% and from 1 month before the start of the booking at 70%. Cancellations 14 days before the start of the booking or no-shows will be charged at 100%.



  • Liability

6.1. The guest is liable for all damage caused to the Berghaus by him/her or by other persons for whom he/she is responsible.

The Berghaus is obligated to notify the guest of this damage in writing within seven days of departure and to invoice them for said damage.

6.2. If the keys given to the guest are lost or damaged, the Berghaus reserves the right to charge the guest an amount of at least € 150. If the guest locks him/herself out, he/she has to bear the costs for the locksmith.

6.3. Any use of the apartment that deviates from the agreement will result in the termination of the contractual relationship without notice.

6.4. If the Berghaus is hindered in the performance of its services due to force majeure, no liability for damages can be derived from this. However, the Berghaus undertakes to provide accommodation that is equivalent in its opinion.

6.5. No liability is accepted for accidents in the apartment.

6.6. No liability is accepted for the parking area.

6.7. We are liable for the correctness of the service description.

6.8. We are liable for the proper provision of the contractually agreed service.



  • Warranty


7.1. If a service is not provided or not provided in accordance with the contract and customary trade, the guest can request a correction.

7.2. The guest can demand a reduction in the price that corresponds to the underperformance (reduction), if, after an unsuccessful request for correction, services are still not provided or not provided in accordance with the contract.

In the event of any defaults in performance, the guest is obligated to do everything reasonable to help remedy the fault and to keep any possible resulting damage to a minimum.

In particular, the guest is obligated to report his/her complaints to the Berghaus immediately. If the guest does not meet these obligations, he/she is not entitled to any claims for reimbursement.


  • Special instructions

8.1. Bringing pets is generally not allowed or requires a separate special agreement.

8.2. Smoking and open fires in the apartment are strictly prohibited.

8.3. The guest must ensure that there is adequate ventilation; damp laundry may not be hung in the apartment.

8.4. Using a humidifier is not permitted.

8.5. The Berghaus is entitled to request that the guest refrain from or reduce excessive noise (music, singing, etc.).

8.6. The house rules left in the apartment must be observed.

8.7. Highlighting and colouring hair in the apartment is strictly prohibited.

8.8. The sheets, bed linen, hand and shower towels provided are the property of the Berghaus and will be invoiced at € 50.00 each if they go missing or are damaged.

8.9. Any violation of common decency by the guest entitles the Berghaus to terminate the contract immediately, offsetting your contractual claims for the period of the booking. Any further damage that can be proven to have occurred must be reimbursed to the Berghaus.

8.10. All information is given to the best of our knowledge, but without guarantee.

8.11. Lost property (items left behind) will only be returned upon request (freight collect). The Berghaus will store such items for 2 months.

8.12. No liability is accepted for personal valuables.

8.13. The apartment must be left and returned in the following condition:

swept clean, trash removed, dishes washed, windows locked.

8.14. In the event of imminent danger, the guest must notify the Berghaus immediately by telephone!


  • General information

9.1. Austrian law applies.

9.2. For all disputes arising from this contract and its fulfilment, the place of jurisdiction is Graz, as far as legally permissible.

9.3. Should a provision of the GTC be ineffective, this does not affect the validity of the remaining provisions. Instead of the invalid provision, a corresponding one will apply. Verbal agreements are only deemed effective if they have been confirmed in writing by the apartment.


We reserve the right to correct mistakes, as well as printing errors and miscalculations.



Version of the general terms and conditions: 01/10/2020